FAQs

Are after hours deliveries available?

We decorate parties seven days a week at all hours of the day. Contact us for an appointment to plan your special event.

Do you still offer balloons for pick up?

We do! Visit our packages tab and choose the package you’d like us to style in your theme. Our designs will coordinate with your color scheme and occasion. You can also use the Add-ons menu to create your custom package to reach our $100 minimum. Contact us by either text or call to place your order and to schedule your pick up time!

Do you have decoration minimums?

It varies depending on the volume and complexity of your request. Our decor order minimum is $350 in Woonsocket. As a guideline, a typical kids’ party ranges from $500 to $1500, and a corporate event can be upwards of $2,000 – $50,000.

What are your hours?

We decorate parties any time of day, seven days a week. We are by appointment only.

If you’re looking for us to decorate your venue or home, leave us a message, and we will return your call/text/email within 48 hours. Thank you again for choosing party town decor, and we look forward to speaking with you!

Can you meet me at my venue to plan my party?

Absolutely!

Yes, we can provide an onsite consultation for $200 per visit (price may increase depending on distance). This fee is applied to your final invoice when you book your event with us. You can also take pictures, videos, and measurements and email or text them to us at no cost.

Not sure what I need. Can I give you my theme and budget and let you plan?

100%. We call that “Designer Creative Rights.” We love when customers allow us the freedom to decorate and be creative. If you are not specific on what you want, this can be the most stress-free option for you!

Do I have to be at the venue when you decorate?

You do not 🙂

Part of the reason you’re hiring us is to relieve some of your responsibilities and free up your time. We will coordinate decoration times with the venue on your behalf. Once you hire us, you don’t need to stress about the decor.

Our decorators are CBA's. What does this mean?

CBA stands for Certified Balloon Artist. It means that we have passed a series of written and hands-on exams confirming our knowledge of everything from design theory to special FX and advanced designs.

What areas do you offer decoration delivery services?

As a Rhode Island-based company, our preferred areas include:

All Rhode Island Counties

In Massachusetts: Worcester County, Norfolk County, & Bristol County.

In Connecticut: New London County & Windham County

Due to the distance outside of these preferred service areas, delivery would be dependent on the customer’s budget.

How do I request a quote?

Simply click this link to visit our contact us page. Fill out our Starter Contact Form and we will get back to you to discuss your options.

How do we secure our date?

To avoid the disappointment of not having your event date or items available, we suggest contacting us once you have secured your venue. Due to the supply shortage affecting us, we’ll need more time to order specific items you need for your decor. We can accommodate orders within two weeks’ notice if that date/time is available with a rush fee applied.

How far in advance should I book?

How do I pay for my decor?

Once you finalize your order, we will email an invoice. You can pay as follows:

Individuals – The 50% retainer fee/deposit can be made via Cash, Credit/Debit card, Venmo, or Paypal. A signed service agreement is required to secure your reservation. The balance is payable no later than two weeks before your event.

Schools, Non-Profits, and Corporations – We understand a check will need to be processed for payment. You will need to sign a contract if the payment can’t be made before the event date.

Can I visit your store?

We have a working studio. However, it is open by appointment only. We are not a retail store. Before making an appointment to visit our studio, please fill out our Starter Contact Form. We will get back to you with ideas or schedule an appointment with our professional event decorators.

What is your refund policy?

When you reserve with us, you are reserving materials, time, decorators, etc. In doing so, we can’t schedule another event during the calculated times required for your decor, nor during the time needed to prepare your decorations. All monies paid towards the decor are non-refundable, as we start ordering and planning as soon as you book us. If there’s a change in date or venue, Party Town Decor shall make reasonable efforts to accommodate the change. However, if the new time or date conflicts with Party Town Decor’s existing schedule, Party Town Decor reserves the right to terminate the agreement. In the event of such termination, clients will forfeit any previous non-refundable payments.

What do I need to know for an arch?

You will need to know the height of the ceiling where you are placing the arch. Too often, a gorgeous balloon arch looks out of place because half of it is flush with the low ceiling or loses its impact because it’s too small and gets lost in space! Let our professional decorators assist you in finding the perfect sized arch for your event!

Why is there a delivery, set-up and strike fee?

Our delivery charge depends on the location of the event and starts at $50. While most decor items include a standard setup fee, the complexity of the installation, special rigging, framework, and equipment required can affect the price. A strike charge is when we return and remove the decor (pop, pop, pop) and retrieve our rentals/equipment. Not every decoration job requires a strike/pick-up fee.

How long do balloons last?

Indoor: Many air-filled balloon designs can last weeks indoors! The longevity of the balloons will depend on the environmental conditions of the space. All of our helium balloons will float for at least three days if indoors, but typically much longer!

Outdoor: We cannot guarantee that balloons will last any specific amount of time when used outdoor. The sun, heat, wind, rain, etc., affect the lifespan of the balloons.

Can I provide my own balloons?

Yes, but it is unnecessary to purchase your balloons unless they are specialty balloons with custom printed logos or personalized messages. If they are defective or burst during or after inflation, you will still be charged the total amount for that balloon. We can not guarantee the quality nor determine the longevity of balloons not provided by us.

Are your balloons biodegradable or recyclable?

Yes! Our latex balloons are made of natural materials and are 100% biodegradable at the same rate as an oak leaf. Mylar (or foil) balloons are NOT biodegradable but can be recycled.

When you deliver, do you set up?

Yes, we will deliver and set up all the items that come with your decoration package in their predetermined location. We recommend providing a site plan or detailed instructions on where we are to place your decor. If a detailed plan is not provided or the customers give us creative rights, we will put all decor items in an area we see best.

What if I break or damage a rental item?

The cost to repair or replace an item ranges from $200 to $1500, depending on the extent of the damage. We ask that you take special care when using rentals and maintain them in the same condition as when received. You will be responsible for any damage, whether caused by you, an event guest, or venue staff.

What if I lose a rental?

You are responsible for the replacement cost of the item. However, we allow our customers one week to find the item, as it will usually reappear.

Do I need to clean the rentals before returning?

We ask that you only remove items not provided with your rental, including any excessive debris of any kind, including dirt, grass, food, etc.

Any questions you have that aren't listed here?

Still have questions? Please email us at info@partytowndecor.com or text us at (401)769-9555.

Let Us Decorate Your Event

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